Terms & Conditions

1. The Contract

The Property Management & Letting Company (New Forest) Limited known as the agent, acts as booking agent and in some cases will manage the property from the outset on behalf of the owners. The Contract is between the Owner and the Client. The Contract becomes effective once the required monies have been received from the Client.

2.  Authority to Sign

The Client must be over 18 years old and is confirming that he/she has authority to make the booking on behalf of the party by signing the booking form.  The Client acknowledges that the choice of the property is ultimately his/her responsibility.

3. Hirers Further Obligations

a) Not to part with possession of the property, or to share it, except with the members of the party it is booked for.

b) Not to sell or transfer the booking to another party without the prior consent of the Owner and New Forest Holiday Lets.

c) To leave the holiday accommodation in good order and repair and in the same condition in which it was found at the start of the holiday.

d) To be responsible for ensuring that he/she and the party behave in a reasonable manner during the holiday both with regard to the property itself and it’s surroundings.

e) To permit the owner or New Forest Holiday Lets reasonable access for the purposes of inspection or repair.

 f) To comply with the security and safety precautions, rubbish disposal instructions and any other reasonable regulations imposed for the good management of the property

g) Not to smoke either inside or within close proximity to the holiday property.

4. Arrivals/Departures

Occupancy is normally Friday to Friday or Saturday to Saturday and is stated on the property details, (except for weekend or mid-week breaks). Please do not arrive earlier   than   300 pm or 4.00  p.m.   to  allow  for  proper  preparation  of  your  accommodation in-between lets. Please vacate your accommodation no later than 10.00am or 11.00 a.m. on the day of departure.

5. Payment

For reservations made more than 8 weeks before the holiday start date, a holding deposit of £50.00 is required, with the balance being due 8 weeks before the start of the holiday. In the case of bookings made less than 8 weeks before arrival full payment is due on booking. There is also a booking fee of £20.00.  Please note credit card bookings carry a 1.5% surcharge.

6. Balance of Payment

The full balance of the total holiday cost is payable to the agency no later than 8 weeks before the arrival date. Non payment may result in cancellation of the booking.

7. Short Breaks

Short breaks are only accepted in ‘off peak’ season.  These are either a 3 night weekend stay (days depending on whether Friday to Friday bookings or Saturday to Saturday bookings on the property) or a 4 night midweek stay.  These breaks are charged at 70% of the weekly tariff.

8. Cancellation

Any cancellation made by the Client for whatever reason shall be in writing or e-mail and addressed to New Forest Holiday Lets at the address on the Booking Form. New Forest Holiday Lets will accept notice of cancellation on behalf of the Owner. On receipt of notice of cancellation, New Forest Holiday Lets will use its reasonable endeavours to seek to re-let the property for the period of the booking. If New Forest Holiday Lets succeeds in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £50.00 (including VAT) per booking. If New Forest Holiday Lets only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid by the Client less (1) the rental for the period which is not re-let and (2) an administrative charge of £50.00 (including VAT). If New Forest Holiday Lets is unable to re-let the property at all then all monies paid by the Client shall be forfeit to New Forest Holiday Lets. New Forest Holiday Lets strongly recommend clients take out Cancellation Insurance and further details relating to this are set out in paragraph 12. Should a cancellation be made which does not qualify under the terms of the Cancellation Insurance the Client remains liable for payment in full for any monies paid in accordance with the Booking conditions.  If cancellation is made before the balance of payment is made then the £50.00 (including VAT) holding deposit will be retained by New Forest Holiday Lets in respect of administration costs.

12.  Cancellation Insurance

Cancellation insurance is not compulsory, but cover is available for bookings which are made directly by Clients with New Forest Holiday Lets. The insurance is arranged and administered by Greenfield Insurance Services Ltd who are general insurance brokers. If Clients would like to discuss the cover available and the cost of the insurance, then please let New Forest Holiday Lets know at the time of making a booking. New Forest Holiday Lets will pass details to Greenfield Insurance Services Ltd who will then contact the Client. Cancellations must be notified to New Forest Holiday Lets in writing. Should cancellation be made which does not qualify under the terms of the Cancellation Insurance, the Client remains liable in accordance with paragraph 5 of these Booking Conditions

13.  Disputes

New Forest Holiday Lets are committed to providing high quality professional services to its clients.  In the unlikely event of any dispute or complaint, every effort will be made to help resolve the matter.
Please telephone our office on +44 (0) 1590 622449 for any further information and clarification on any points.