Terms and Conditions

1. The Contract

New Forest Holiday Lets part of The Property Management & Letting Company (New Forest) Limited known as the agent, acts as booking agent and in some cases will manage the property from the outset on behalf of the owners. The Contract is between the Owner and the Client. The contract becomes effective once the required monies, signed booking form or email agreement to our terms and conditions, have been received from the Client.

2. Authority to Sign

The Client must be over 18 years old and is confirming that he/she has authority to make the booking on behalf of the party by signing the booking form. The Client acknowledges that the choice of the property is ultimately his/her responsibility.

3. Hirers Further Obligations

a) Not to part with possession of the property, or to share it, except with the members of the party it is booked for.

b) Not to sell or transfer the booking to another party without the prior consent of the Owner and New Forest Holiday Lets.

c) To leave the holiday accommodation in good order and repair and in the same condition in which it was found at the start of the holiday.

d) To be responsible for ensuring that he/she and the party behave in a reasonable manner during the holiday both with regard to the property itself and its surroundings.

e) To permit the owner or New Forest Holiday Lets reasonable access for the purposes of inspection or repair.

f) To comply with the security and safety precautions, rubbish disposal instructions and any other reasonable regulations imposed for the good management of the property.  If these are not followed and any expense is incurred e.g. return of personal items left in the property, New Forest Holiday Lets will deduct this cost from the cautionary deposit. (Minimum charge for return of left items is £10.00)

g) Not to smoke either inside or within close proximity to the holiday property.

4. Arrivals/Departures

Arrival time is from 4.00pm to allow for proper preparation of your accommodation in-between lets. Please vacate your accommodation no later than 10.00am on the day of departure. If departure is later than the agreed time and the housekeeping staff cannot get into the property to clean then a charge will be applied and deducted from the cautionary deposit to cover this.

5. Payment 

For reservations made more than 4 weeks before the holiday start date, an admin fee of £50.00 is required, with the balance being due 4 weeks before the arrival date. In the case of bookings made less than 4 weeks before arrival full payment is due on booking. This will be made up of the £50.00 admin fee plus rental tariff and refundable cautionary deposit of £200.00.  

6. Balance of Payment

The full balance of the total holiday cost is payable to the agency no later than 4 weeks before the arrival date. Non payment may result in cancellation of the booking.

7. Short Breaks

Short breaks are only accepted in 'off peak' season. These are either a 3 night weekend stay (days depending on whether Friday to Friday bookings or Saturday to Saturday bookings on the property) or a 4 night midweek stay. These breaks are charged at a percentage of the weekly tariff.

8. Cancellation

Any cancellation made by the Client for whatever reason shall be in writing or e-mail and addressed to New Forest Holiday Lets at the address on the Booking Form. New Forest Holiday Lets will accept notice of cancellation on behalf of the Owner. On receipt of notice of cancellation, New Forest Holiday Lets will use its reasonable endeavours to seek to re-let the property for the period of the booking. If New Forest Holiday Lets succeeds in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £50.00 (including VAT) per booking. If New Forest Holiday Lets only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid by the Client less (1) the rental for the period which is not re-let and (2) an administrative charge of £50.00 (including VAT). If New Forest Holiday Lets is unable to re-let the property at all then all monies paid by the Client shall be forfeit to New Forest Holiday Lets. New Forest Holiday Lets strongly recommends clients take out Cancellation Insurance. Should a cancellation be made which does not qualify under the terms of the Cancellation Insurance the Client remains liable for payment in full for any monies paid in accordance with the Booking conditions. If cancellation is made before the balance of payment is made then the £50.00 (including VAT) holding deposit will be retained by New Forest Holiday Lets in respect of administration costs.

9. Pets

Pets are only permitted with the prior consent of the Agents or Owners where permitted. Pets are not permitted upstairs in bedrooms or on any furniture. Pets should not be left at the property unattended. The owners require any mess to be cleared up at the end of your stay and disposed of appropriately, whether inside or outside of the property. Should any mess be left at the property, then New Forest Holiday Lets will contract to have this removed and the cost will be deducted from the cautionary deposit. Owners will request an additional pet surcharge of £20.00 per pet. Please ask for further details.

10. Cautionary Deposit

We take a £200.00 cautionary deposit on all holiday lets, this is for any mishap that may occur during your stay, and we would deduct any costs from the cautionary deposit in the unlikely event of any damages, large breakages, mishaps occurring, or charge for extra cleaning.  A fee of £20.00 is applied for any late departures which disrupts the changeover schedule.   The cautionary deposit will be returned within 7-10 days after departure date upon receipt of a satisfactory housekeeping report. 

11. Liabilities

The Property Management & Letting Company (New Forest) Limited (for itself, its employees and agents) and the Owner shall not be liable to the Client or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If the property which the Client has booked becomes unavailable or unusable for some reason beyond the owners or The Property Management & Letting Company (New Forest) Limited’s control, prior to the date of a booking, then The Property Management & Letting Company (New Forest) Limited’s obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid. Neither the owner nor The Property Management & Letting Company can be held responsible for matters beyond their control such (but not limited to) noise, nuisance or disturbance resulting from building works, noisy neighbours or local events etc., disruption of services from utility suppliers or closure of shops or amenities described on the property details etc.

12. Disputes  

New Forest Holiday Lets are committed to providing high quality professional services to its clients. In the unlikely event of any dispute or complaint, every effort will be made to help resolve the matter. Please telephone our office on +44 (0)1590 622449 for any further information and clarification on any points.


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